Terms of Use

1. Acceptance of Terms

By accessing and using the marblereed website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, you should not use our website or services.

2. Service Description

marblereed provides property letting consultancy services in Bristol and surrounding areas. Our services include property search, negotiation assistance, and relocation support. Specific service details and fees are outlined on our services page.

3. Service Engagement

3.1 Client Obligations

When engaging our services, you agree to:

• Provide accurate and complete information
• Respond promptly to communications
• Pay agreed fees within specified timeframes
• Act in good faith during property negotiations
• Inform us of changes to your requirements

3.2 Our Obligations

We agree to:

• Provide services with reasonable skill and care
• Act in your best interests within the scope of engagement
• Maintain confidentiality of your information
• Communicate clearly about service progress
• Operate transparently regarding fees and processes

4. Fees and Payment

Service fees are stated clearly before engagement. Payment is due upon engagement commencement unless otherwise agreed. Fees are non-refundable once services have commenced, except where we fail to deliver agreed services.

We reserve the right to suspend services for non-payment until outstanding fees are settled.

5. Service Limitations

Our services are limited to consultancy and intermediation. We:

• Do not act as estate agents or letting agents
• Do not manage properties
• Do not provide legal or financial advice
• Do not guarantee property availability or acceptance by landlords
• Cannot guarantee specific outcomes

Clients should seek independent legal and financial advice before entering rental agreements.

6. No Guarantee of Results

While we use our best efforts to assist clients, we cannot guarantee:

• That suitable properties will be available
• Landlord acceptance of rental applications
• Specific rental rates or terms
• Timeframes for securing properties

Property market conditions vary and are beyond our control.

7. Client Responsibility

Clients remain responsible for:

• Verifying property information independently
• Conducting due diligence on properties and landlords
• Reviewing and understanding rental agreements before signing
• Ensuring financial capacity to meet rental obligations
• Complying with all terms of rental agreements

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is owned by marblereed or our licensors and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

9. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorized access to systems or data
• Transmit viruses, malware, or harmful code
• Scrape or automatically extract data
• Impersonate others or misrepresent your identity
• Interfere with website operation or other users' access

10. Limitation of Liability

To the fullest extent permitted by law, marblereed shall not be liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, revenue, or business opportunities
• Property unavailability or market condition changes
• Landlord decisions or actions
• Third-party conduct or representations

Our total liability for any claims arising from our services shall not exceed the fees paid for those services.

11. Indemnification

You agree to indemnify and hold marblereed harmless from claims, damages, and expenses arising from:

• Your violation of these Terms of Use
• Your misrepresentation of information
• Your breach of rental agreements
• Your unlawful or unauthorized use of our services

12. Termination

Either party may terminate service engagement by providing written notice. Upon termination:

• Fees for services already provided remain due
• We will provide reasonable handover of information
• Confidentiality obligations continue
• Outstanding obligations must be fulfilled

We reserve the right to terminate services immediately for non-payment, misrepresentation, or breach of these terms.

13. Confidentiality

Both parties agree to maintain confidentiality of information shared during service provision, except where:

• Disclosure is required by law
• Information is already publicly available
• Disclosure is necessary to provide services
• You have given explicit consent

14. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

1. Good faith negotiation between parties
2. Mediation if negotiation fails
3. Legal proceedings as a last resort

These terms are governed by the laws of England and Wales. Legal proceedings must be brought in courts located in England.

15. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, strikes, or technical failures.

16. Severability

If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.

17. Modifications

We reserve the right to modify these Terms of Use at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of modified terms.

Material changes affecting existing service engagements will be communicated directly to affected clients.

18. Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and marblereed regarding website use and services.

19. Contact Information

For questions about these Terms of Use, contact:

marblereed
47 Park Street, Clifton
Bristol BS1 5NH
United Kingdom

Email: [email protected]